FAQ

Here are some frequently asked questions about Skillful that you may find helpful.

Accounts and access

Most simulations say Buy simulation. How do I get access? Paid simulations need a Skillful subscription on your account. If your organization has one, ask whoever manages it to invite you to a seat. If you believe you already have access, email [e-mail] with the email address on your account. See Access and pricing.

How do I create accounts for other staff? They sign up at platform.siminsights.com, then the person managing your plan invites them to a seat under Settings > Subscription.

Should each student have their own account? For group sessions, no: students join with a code and no account. For lessons in a class, yes: you add them by email and an account is created for them. See Group sessions and Classes.

What roles exist in an organization? Owner, Admin, Author and Viewer. See Organizations.

Using Skillful

Can I assign specific simulations to specific students? Yes, through a class: create a lesson containing the simulations you want and assign it. See Lessons.

Where do I start with students new to VR? Begin with a Guided simulation, and keep headset sessions to 10 to 15 minutes at a time.

Can I control which simulations appear on the headsets? Yes, under Settings > Skillful. See Simulations.

Tracking and reporting

What can I see about student progress? For a class, who has started and finished each lesson, down to each simulation run with its timeline and replay. For a group session, who joined and finished, live. See Analytics.

Can I export data? Yes. A simulation's runs export to CSV from its Analytics tab. See Export.

Headsets

What does a Meta Quest need? See System Requirements. HyperSkill is an app from the Meta store; see Get HyperSkill on your devices.

What if a simulation will not load? Most load errors are connectivity. Check the headset's network, then try again. If it keeps failing, email [e-mail] with the simulation's name.

How do I reduce motion sickness? Prefer simulations without forced movement, minimize teleporting, and set up a room-scale boundary so students can walk rather than teleport.

Getting help

Email [e-mail], or call [phone]. Community discussion is at forums.siminsights.com.